Sky Zone
  • Danvers, MA, USA
  • Full Time

Assistant Manager - Entry Level


Job Purpose:  The Assistant Manager at Sky Zone is responsible for supporting the operations of the facility by acting as Manager on Duty and taking on progressive levels of responsibility with a focus on floor management, staff management, and guest service. Successful candidate promote and embody the culture of Healthy, Active, Fun where employees go above and beyond, while keeping it safe and delivering an amazing guest experience. Every day is different at Sky Zone so creative thinkers with a "can do" attitude are required.


Qualifications and Experience:

  • 2+ years in a fast-paced, customer service focused industry
  • Previous experience in a supervisory role
  • Ability to work nights and weekends
  • Cash handling and POS experience required


Ares of Responsibility include:

Manager on Duty:

  • Oversee daily operations of the facility
  • Ensure all policies and procedures are consistently implemented
  • Interact with guests to ensure the ultimate guest experience
  • Resolve any service issues with creative solutions
  • Handle any non-routine guest experience issues in a calm, professional, courteous and expedient manner
  • Master all operational aspects of the business including POS, Groups Module and court maintenance
  • Open and close the facility independently


Personnel Management:

  • Oversee part time team members during their shifts and provide coaching, mentoring and role modelling
  • Play a key role in the training and onboarding of new team members
  • Assist in quarterly evaluations and performance reviews


Business Leadership:

  • Oversee a discreet area of management team responsibilities such as personnel management (hiring and training), inventory management (counts and ordering with the oversite of an Operations Manager) or facility management, depending on individual skill set and career goals.
  • Participate as a member of the management team to brainstorm, plan and implement innovative ways to grow and improve the business



Sky Zone
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