Sky Zone
  • Somerville, MA, USA
  • $11.50 - $14.00
  • Part Time

About the Job:
Bounce Management oversees the operation of five Sky Zone trampoline parks in the greater Boston area. The Event Specialist acts as the voice and booking agent for all our locations! You'll preach our Awesome, Epic FUN model while answering guest inquiries and booking a wide range of events. You're excited about creating memorable experiences!  

Job Purpose
The objective of the Event Specialist is to provide exceptional guest service and accurate information about the Sky Zone experience. Event Specialists schedule and book events (birthday parties, group reservations, corporate events, etc.) that meet the specific needs of each guest, while working to support park policy and goals.  

Duties and responsibilities

  • Listen attentively to requests while determining the need of the guest
  • Maintain a positive and clear speaking voice
  • Understand and describe event packages specific to each location, options for group bookings and court rentals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Communicate special promotions, procedures, and  programs
  • Manage guest escalation and  provide solutions for  issues or concerns
  • Respond to guests with the appropriate action
  • Communicate group information to facility managers when appropriate
  • Thoroughly document group communication notes for each event including policies/procedures
  • Understand and apply point of sale procedures using Sky Zone system

Qualifications

  • Must have excellent communication skills
  • Must have a sales mindset
  • Must be positive, and reliable with an exceptional work ethic
  • Must be available to work nights/weekends/holidays
  • Must maintain a positive attitude when speaking with  guests  at all times
  • Must have basic computer skills
  • 1-2 years of prior guest service experience are preferred
  • Fluency in Spanish or Portuguese a plus

Working conditions & compensation

  • Open office setting
  • Part time, flexible hours available
  • Compensation; Hourly rate + incentives
Sky Zone
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